Sw upgrade failed before download - file not present

I am trying to figure out why I kept getting different answers from the agents. I'm also requesting that the update be pushed to my modem. It seems absurd that I can't do anything on my end, and apparently the agents can't either. I've been dealing with this issue for several months now! Have had several techs out to check lines, find and fix it, but the issue continues.

I have the mpbs and so I purchased an upgraded modem SB per Xfinity website for compatible modems and a new router, Netgear. Have had issues still and can't seem to get anyone who can help. I was just told by the tech out here now that I should get a modem that is compatible with Xfinity or rent theirs. I advised him that I checked Xfinity website prior to spending over Regarding the wireless speed, I am still interested to see a non AC model with more than 50MBps speed stable, in a noisy environment, similar to a typical in-house environment.

If you want Both are based on a stable Intel chipset which is known to be very stable in the long run. There are still deployments of D2. Skip to main content. Create new account Request new password. Issues with Arris Docsis 3.

Log in or register to post comments. Last post. My guess is Arris will say you need to speak with Comcast. If you are desperate and worst case scenario, buy a new modem Best Buy or Xfinity store and have CC activate the new modem on your line. Yes, I finally was able to speak to someone at Comcast that knew what's going on. He said that the new config file is pushed by the manufacturer Arris. As you suggested, best if we buy another modem and have that paired to our account. The modem with the problem is now 4 years old and there might be an incompatibility.

So that answer I received from the comcast tech is simply not true. It's Comcast that is in control of the modem firmware and they have to test and make sure that it works. Current Page. Comcast Business. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions.

Too technical. Not enough information. Not enough pictures.